Privacy Policy
Serve Robotic’s Privacy Notice
Last updated: November 10, 2025
Privacy Notice
At Serve Robotics, your privacy is important to us. This Privacy Notice explains how we collect, use, and share personal information in our various business operations.
Understanding Our Different Roles
Serve Robotics operates in two distinct capacities when it comes to personal information:
As a Service Provider/Processor Serve Robotics acts as a “Service Provider” or “Data Processor” when providing delivery services through integrations with delivery partner platforms (such as Uber Eats, DoorDash, and other delivery apps) and Serve Robotics delivery platform and robot fleet. Serve Robotics will process personal information if instructed to do so to fulfill our contractual obligations on behalf of our delivery partner agreements. In these situations, the partner company is the “Data Controller.”
As a Data Controller Serve Robotics acts as the “Data Controller” when you interact with the Serve Robotics’ website, contact us directly, participate in our hiring process, or when our platform or delivery robots collect environmental data as part of operations and delivery.
When We Act as a Service Provider
Delivery Services Through Partner Platforms
When you place an order through a delivery partner platform that uses our robot delivery services, we process your delivery information solely to fulfill our obligation as the delivery service provider. In these situations we may process the following information related to your delivery request:
- Contact Information such as first and last name, email, phone number.
- Merchant Address
- Delivery Address
- Order Details
- Geolocation
The delivery partner company (such as Uber Eats, DoorDash, and others are responsible for determining how your personal information is collected, used, and shared.
If you need assistance identifying the appropriate company to contact regarding your delivery privacy concerns, you may reach us at privacy@serverobotics.com and we will help direct your inquiry.
When We Act as a Data Controller
We act as the data controller for the following activities:
1. Website and Marketing Interactions
When you visit our website at serverobotics.com, engage with our marketing operations, or contact us directly.
Information We Collect:
A. Information You Provide Directly:
- Contact information (name, address, email, phone number)
- Survey and sweepstakes responses
- Social media interactions with our accounts
- Feedback and communications sent to us
B. Information We Collect Automatically:
- Device information (IP addresses, device type, browser, operating system)
- Website usage data through cookies and similar technologies
- Analytics data (including Google Analytics)
How We Use This Information:
- To provide, maintain, and optimize our website
- To develop new products and services
- To communicate with you and respond to inquiries
- To conduct marketing and promotional activities
- To protect our rights, property, and security
- To detect and prevent fraud
- To comply with legal obligations
2. Job Candidate Information
When you apply for employment with Serve Robotics, we act as the data controller for your application information.
Information We Collect:
A. Application Information:
- Contact information (name, address, email, phone number)
- Resume or CV and employment history
- Driving history (where applicable for certain positions)
- Background checks
- Government-issued ID (only where required by job responsibilities)
- Health information (only if required by law)
B. Voluntary Information:
- Demographic information (gender, race, ethnicity, citizenship, nationality)
- Veteran status
How We Use This Information:
- To evaluate you for current and future job opportunities
- To match your skills and interests to applicable job requirements
- To communicate with you throughout the hiring process
- To comply with applicable laws, regulations, and legal processes
- To improve our hiring and recruitment processes
Information We May Share:
We may share candidate information with:
- Third-party service providers administering hiring process services
- Serve Robotics affiliates for employment opportunities
- Legal authorities as required by law
3. Robot Environmental Data Collection
Our autonomous delivery robots collect environmental data during their operations for safety, security, and operational and commercial purposes.
Information Our Robots Collect:
A. Safety and Security Data:
- Video recordings from robot-mounted cameras
- Audio recordings for environmental monitoring
- Environmental sensor data (temperature, weather conditions)
- Location and navigation data
- Obstacle detection and avoidance data
B. Urban Environment Data:
- Road condition and infrastructure mapping data
- Pedestrian movement patterns
- Traffic flow and congestion data
- Geographic and topographical information
Purposes for Robot Data Collection:
Primary Purposes:
- To ensure the safety of robot navigation and operations
- To protect robots from theft, vandalism, and damage
- To provide evidence for liability protection in case of accidents or incidents
- To comply with regulatory requirements for autonomous vehicle operations
- To develop improved navigation and safety systems
- To create and maintain urban mapping and infrastructure data
Law Enforcement and Legal Compliance:
Important Notice: Information collected by our delivery robots, including video and audio recordings, may be subject to subpoenas, court orders, or other lawful requests from law enforcement agencies or government authorities. Serve Robotics will comply with any lawful requirement to provide such information when properly requested through legal process.
4. How We Share Information
We may share your information in the following circumstances:
Service Providers and Vendors
With third-party vendors who assist us with:
- Website hosting and technical operations
- Analytics and research services
- Marketing and advertising services
- Security and fraud prevention
- Cloud storage and data processing
Business Transfers
In connection with any sale, transfer, or financing of our business or assets, including bankruptcy proceedings.
Legal Requirements
To comply with laws, regulations, or legal processes
With Your Consent
When you have provided specific consent for sharing your information.
State Privacy Rights
If you are a resident of certain states, you may have specific privacy rights under state law. Note that these apply solely to the collection of information set out below in relation to the categories of information that Serve Robotics collects.
California Residents (CCPA/CPRA)
California Data Access and Deletion Rights
If you are a California resident, the California Consumer Privacy Act (“CCPA”) as amended by the California Privacy Rights Act (“CPRA”) allows you to make certain requests about your personal information. Specifically, you may request that we:
- Inform you about the categories of personal information we collect or disclose about you;
- Provide access to and/or a copy of certain personal information we hold about you;
- Delete certain personal information we have about you;
- Correct inaccurate personal information we have about you;
- Provide information about any financial incentives that we offer to you, if any;
- Opt-out of the sale or sharing of your personal information for cross-context behavioral advertising;
Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to:
- Operate and improve our website
- Analyze website usage and performance
- Provide personalized content and advertising
- Measure the effectiveness of our communications
Cookie Types We Use:
- Session Cookies: Disappear when you close your browser
- Persistent Cookies: Remain on your device until they expire or are deleted
- Analytics Cookies: Help us understand how visitors use our website
Managing Cookies: You can manage cookie preferences through your browser settings.
Security
We implement administrative, technical, physical, and organizational safeguards to protect your personal information, including:
- Encryption of data in transit and at rest
- Access controls and authentication systems
- Regular security assessments and audits
- Employee training on privacy and security practices
Changes to This Privacy Notice
We may update this Privacy Notice periodically to reflect changes in our practices or applicable law. We will update the “Last Updated” date and, for material changes, may provide additional notice through our website or email communications.
This Privacy Notice is effective as of November 10, 2025 and governs our collection, use, and sharing of personal information as described above.